Customer Support Executive

Job Description

Daily processing of calls received and Inbound calls within assigned turnaround time
• Awareness of the client’s business, operational activities, and processes
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complex issues/problems
• Minimize customer complaints and escalations by providing exceptional service and call control
• Keep process, technical, operational and sales knowledge (of self) maintained/updated
Skills
• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English for organizational interaction
• Fluent spoken ability to communicate in English and Hindi