suman.pk023
About Candidate
I’m an experienced Customer Relationship and Operations professional with a background in managing escalations, CRM tools (Zoho, Salesforce, Zendesk), and customer engagement strategies. I’ve worked with brands like NoBroker, MPL, and Acer, where I handled support operations, team coordination, and client retention. I bring strong communication, analytics, and leadership skills, with a passion for delivering top-notch customer service and process improvements.
Location
Education
Work & Experience
Customer support specialist handle inquiries and complaints using basic technical methods. Customer service representatives use their expertise to meet customer needs.
Address customer issues and create customer-centric programs. • Manage CRM database, including troubleshooting, maintenance, updates and report generation • Develop satisfaction strategies. • Trained employees in company and regulatory compliance requirements to promote conformance. • Maintain client communication and build customer relationships and engagement. • Organize poker tournaments and lobbies. • Team Handling & MIS report making.
Established efficient workflow process, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. • Manage CRM database, including troubleshooting, maintenance, updates and report generation. • Customer support specialists handle the escalation desk and complaints. • Coordinate meetings and appointments • Prepare report and presentations. • Customer 360 managing and reporting.
